Terms & Conditions

01General Provisions

bd989 operates an online casino and sports betting platform for members in Bangladesh. To use the platform, you must comply with all of the following conditions.

1.1 Applicability of the Agreement

These terms and conditions apply to all services, games, promotions, bonuses, and financial transactions on the platform. Individual services may have their own specific terms, which work as a supplement to this main agreement.

1.2 Right to Amend Terms

bd989 reserves the right to update or change these terms at any time. Members will be notified of significant changes. Continued use of the platform after any change means you have accepted the updated terms.

1.3 Language and Interpretation

This agreement has been prepared in Bengali. In the event of any ambiguity in interpretation, the administrative decision of the platform will be considered final.

02Account Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years old to create an account at bd989. No person under 21 may use this platform. We may request proof of age verification at any time.

2.2 One Account Per Person

Only one account is permitted per person, household, address, device, or IP address. Any attempt to create multiple accounts will result in permanent closure of all accounts and forfeiture of all winnings.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false information will result in account closure and deposited funds may not be returned. Please notify us immediately if any of your details change.

2.4 Account Security

Keeping your account login details confidential is entirely your responsibility. If you suspect unauthorized access to your account, notify our support team immediately. Your account must not be shared with anyone else.

03Deposits & Withdrawals

bd989 ensures safe and fast financial transactions through Bangladesh's popular mobile banking services.

3.1 Deposit Terms

Deposits must be made from a mobile banking account registered in your own name. Transactions made from third-party accounts will be cancelled and the associated account may be suspended.

3.2 Withdrawal Terms

Withdrawals will only be processed to the mobile banking account from which the deposit was made. After verification of the withdrawal request, processing is generally completed within 30 minutes to 3 hours. Additional verification may be required in special circumstances.

3.3 Transaction Verification

bd989 reserves the right to verify any transaction. In the case of suspicious or fraudulent activity, transactions may be suspended and the account may be subject to investigation.

04Bonuses & Promotions

4.1 Welcome Bonus

bd989 offers new members a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 will earn a bonus of ৳1,500 for a total balance of ৳2,500; a deposit of ৳12,000 will earn the maximum bonus of ৳8,000 for a total balance of ৳20,000.

4.2 Wagering Requirements

Before withdrawing a bonus, you must wager 25 times the bonus amount. Example: if you receive a ৳1,500 bonus, you must complete ৳37,500 in wagers. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

4.3 Promotion Abuse

Any attempt to circumvent bonus or promotion terms — such as using multiple accounts or claiming a bonus more than once with false information — will result in account cancellation. All final decisions regarding bonuses are reserved by bd989.

4.4 Promotion Validity

Each promotion has its own validity period. If the wagering requirement is not met within the specified period, the bonus will be cancelled. The terms of special promotions are listed separately on the respective promotion page.

05Games & Betting

5.1 Game Fairness

All games on bd989 are operated by certified software providers and fairness is guaranteed. The platform operates on a fair play policy and all data is protected through SSL encryption.

5.2 Technical Issues

If a technical fault or disconnection occurs during a game session, bd989 will determine the game result according to server logs. In the case of a confirmed technical fault, the bet may be cancelled and funds returned.

5.3 Betting Responsibility

All bets placed after confirmation are considered final. bd989 is not responsible for losses resulting from incorrect bets. For sports betting, the declared result is final and no claims will be accepted.

5.4 VIP Program

The bd989 VIP program has four tiers — Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). VIP benefits are provided at bd989's discretion and are subject to change at any time.

06Prohibited Activities

The following activities are strictly prohibited and any such violation will result in permanent account closure:

• Creating multiple accounts or operating an account on behalf of a third party
• Hacking the platform's software or using bots or automated software
• Using the platform for money laundering or illegal financial activities
• Attempting to artificially extract profit by exploiting bonus terms
• Attempting to gain unauthorized access to other members' accounts
• Threatening, harassing, or engaging in abusive conduct toward platform staff
• Creating an account using a false identity, forged documents, or another person's information

07Responsible Gambling

bd989 is committed to responsible gambling. We believe that entertainment should stay within limits and gambling should never be considered a source of income.

7.1 Self-Exclusion and Limit Setting

Members may request deposit limits, wagering limits, loss limits, or self-exclusion for a specific period. Please contact our support team for assistance with setting these limits.

7.2 Signs of Problem Gambling

Financial stress, problems at home or at work, and a tendency to keep playing to recover losses can be signs of problem gambling. In such situations, seeking professional help is advised.

For a detailed guide, please visit our Responsible Gaming page.

08Privacy & Data Protection

bd989 gives the highest priority to the security of your personal information. Our platform uses SSL encryption and your information is not sold to third parties.

8.1 Data Collection

We collect only the information necessary for account management, transaction processing, and service improvement. This includes name, contact information, payment information, and gaming history.

8.2 Use of Data

Collected information is used for service delivery, fraud prevention, regulatory compliance, and customer support. To learn more about our privacy practices, please visit the Privacy Policy page.

09Account Closure & Suspension

9.1 Closure by the Member

You may request to close your account at any time. Any available balance must be withdrawn before the account is closed. If bonus wagering requirements have not been met, bonus-related funds may be cancelled.

9.2 Closure by bd989

bd989 reserves the right to immediately suspend or permanently close any account due to rule violations, fraud, or legal reasons. In such cases, balances may not be returned except as required by legal obligations.

9.3 Inactive Accounts

bd989 follows a separate policy regarding accounts that remain inactive for an extended period. Fees may apply to inactive accounts — please contact the support team for details.

10Limitation of Liability

bd989 works to operate a safe and reliable platform. However, the platform will not be held liable in the following circumstances:

• Issues caused by your internet connection or device
• Losses resulting from your account credentials being exposed to others
• Delays or issues with third-party payment services
• Losses resulting from your own ignorance or negligence
• Earthquakes, floods, or other unavoidable natural disasters

In any case, bd989's maximum liability will be limited to the amount of the transaction in question.

11Dispute Resolution

11.1 Complaints Process

If you have a dispute or complaint, please first contact our support team directly. The support team is available 24 hours a day, 7 days a week in Bengali and English via live chat and email ([email protected]).

11.2 Final Decision

If unresolved by the support team, the matter will be escalated to management level. The decision of bd989's senior authority will be considered final and binding.

11.3 Time Limit

Any complaint must be submitted within 30 days of the incident. Complaints submitted after this period may not be accepted.

12Intellectual Property

All content on the bd989 platform — logos, designs, software, text, graphics, and other materials — is the intellectual property of bd989. Use, reproduction, or distribution of these materials without written permission is strictly prohibited.

All content from game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe, Ezugi, and others) is owned by their respective rights holders.

13Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 — available directly on the platform
• Email: [email protected]
• Language: Bengali and English

To learn more, visit our FAQ page or About Us page.